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Aug. 7th, 2006 | 07:18 pm
I know that this is at least my third entry on tech support for my laptop, but it ususally gets me so angry that I have to let it out. Well, this time is a bit different. Last night, I was on the phone from 7pm to 1am with three different technicians, one of which hung up on me. The last one ended with plans to reformat my entire computer, and they were supposed to call back at 5pm today. I was extremely frustrated last night, given that I had spent six hours on the phone and was no nearer solving the problem (read: getting them to send a technician out here) than I was when I started. Anyway, I waited until 7pm, no call. I even had to pass on going out to the movies with someone I hadn't seen all summer just because of this stupid nonexistant call. So I called them back one more time at 7. This time, the guy found the problem by 7:11, and immediately started working on sending a technician out to replace my keybord. No reformatting required. I am so glad to get this done with.