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tech support!

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Aug. 7th, 2006 | 07:18 pm
mood: bouncybouncy

I know that this is at least my third entry on tech support for my laptop, but it ususally gets me so angry that I have to let it out. Well, this time is a bit different. Last night, I was on the phone from 7pm to 1am with three different technicians, one of which hung up on me. The last one ended with plans to reformat my entire computer, and they were supposed to call back at 5pm today. I was extremely frustrated last night, given that I had spent six hours on the phone and was no nearer solving the problem (read: getting them to send a technician out here) than I was when I started. Anyway, I waited until 7pm, no call. I even had to pass on going out to the movies with someone I hadn't seen all summer just because of this stupid nonexistant call. So I called them back one more time at 7. This time, the guy found the problem by 7:11, and immediately started working on sending a technician out to replace my keybord. No reformatting required. I am so glad to get this done with.

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Comments {3}

i fall without my wings

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from: mandidxoxo
date: Aug. 8th, 2006 12:21 am (UTC)
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I feel ya. I don't see why after 15 min or so if the problem isn't fixed on the phone they quit wasting their time and yours and just send someone! Our DSL has been broken for 4 days and they just keep telling us the same damn thing. So tired of dial up!! Finally theyre sending you someone tho, yay!

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ivory tower

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from: wittyname01
date: Aug. 8th, 2006 05:35 am (UTC)
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I'm going through my old LJ posts, and I noticed that last summer I made a comment to the effect of "Matthew's computer exploded or something." Since, you know, you kind of tend to disappear over summers. I suppose if your computer actually explodes then you have something of an excuse. (smiles)

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Sforzando

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from: mjl87
date: Aug. 8th, 2006 07:16 am (UTC)
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Haha. Well, we do have another computer (I'm on it right now), but I'm definetely aware that I disappear over summers. I don't know why.

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